Owner Services

Every staff member we encountered during our stay was extrememly friendly and helpful.  Loved every day of our stay!

I am a recent owner of the Sebastian and my experience has been wonderful. The service is great, everyone there is committed to help no matter what their position is. They almost read your mind regarding your needs and wishes and those of your family. It really is like being at home with all the luxury and service you can think of.

The hotel is well-located in downtown Vail, close to shops, restaurants, Lionshead, Vail museum, other hotels, rentals and gondolas. The staff is very friendly, very well decorated, nice fireplaces and the food is very good! Rooms are clean, comfortable and well decorated. LOVE this hotel! In fact this was my third time!

Thank you for making this the best vacation ever. Everyone was warm, welcoming and helpful. I have been raving to everyone about what an exceptional experience we had. I cannot say enough about the help that Rachel and Caitlan provided. From the 1^st phone call I made asking about a list of activities to our final good-byes, they made our stay the best! Looking forward to going back next year!

The Sebastian – Vail is simply the BEST ‘home’ we have ever stayed in. Everything is perfect—starting with reservations, our arrival, service by the entire staff, the facilities available, and the personal care and concern expressed by everyone is outstanding. Thank you very much.

#1 Best Hotel in the West

I just want to say that we've traveled extensively and stayed at many hotels; I think your hotel is extremely well run, with exceptional service, and outstanding people. We will be back, and will recommend it enthusiastically to others!

One of the best hotel experiences of my life – thank you for making our stay amazing!!  Every detail was perfect.

I have never stayed at a nicer place. Every staff person I met, from the room service delivery people, maintenance, restaurants, to the spa greeted me with smiles and made me feel at home. I cannot say enough for how I felt like family and was treated like royalty ... If I could afford to purchase real estate from you I would do it in an instant.

We had a fantastic time!  Everything was beautifully decorated, the staff were extremely nice and helpful with planning our trip, and the food was incredible!

Our experience was the best we have had. My skis and boots were bone dry every day, even just hours after I wore them. We had some great ski days... I believe that your staff had as much to do with it as Mother Nature and Vail Mountain. All of them added a level of comfort, convenience, and assistance that I have never experienced.

Coming home to The Sebastian is our favorite way to vacation. They see to everything so we can see to each other. It’s amazing what can happen when there’s nothing to tend to and you can just focus on family and fun.

I normally don’t do this but my wife and I had such a lovely time at The Sebastian last weeknd that I wanted to share it with you so that you could appraise and applaud your team.  Everything was first class, and my wife and I felt so special, welcomed, and honored.  Congratulations to you and your team.

#12 Resort in the U.S.

A dream come true for the wine enthusiast.

Family weekend made perfect in Vail with the family and dog. Location perfect for shopping and eating at all the top places. Will definitely go back.

You have an incredible staff, not one person that I met failed to greet us, asked how we were, if they could do anything for us. It was a family trip, first time to Vail and The Sebastian, we will be back, and we will highly suggest to our friends what a wonderful hotel The Sebastian was to stay at. Thank you so much for making our trip memorable.

My wife and I have travelled enough to know that, even at the best hotels, it is rare to find an establishment that maintains exceptional customer service throughout the staff like we found at The Sebastian...

Everything was wonderful, and lovely. We received so many compliments on this event and owe it to your fantastic team! Thank you very much.

At the Sebastian, every staff person treats you like royalty.

#1 in Best Resorts in Colorado

We'll never stay anywhere else in Vail!

I have traveled all over the world and your hotel was by far the best. Someone is doing something right. Everyone had a helping hand in making us feel welcome. Thank you for a fantastic experience!

All the team made us feel pampered with out the usual stuffiness common at higher end hotels.

I thoroughly enjoyed being in Vail for a business meeting where I was able to experience an extremely comfortable and professional hotel that catered to my every need and was a great place to have meetings and work with clients. The room was very comfortable and the lobby areas made me feel like an extension to my room with a vibrant atmosphere, or peace and quiet when I needed to work. The proximity to additional restaurants and shopping in the Village was wonderful, and I never even thought about needing a car or transportation.”

I travel a lot in my job both domestic and internationally and I must say this is one of the best hotel experiences I have ever enjoyed in all my world travels.

Quite simply the best...At the Sebastian, every staff person treats you like royalty. I have never felt as pampered (and I have stayed at some very nice spa retreats). Thank you for providing the ultimate retreat from it all.

Our family is very happy to have invested in ownership at The Sebastian. The place is amazing, amenities are great, service is unique, but the best thing is the people. They make every day a wonderful experience. We feel this place is really our second home.

Kudos to the team and thank you again for providing an experience that we will surely rave to our friends about.  Looking forward to finding an excuse to book another stay!

My girlfriend and I recently celebrated our anniversary at The Sebastian, and we just wanted to thank your team for an exceptional experience.  From the time we booked the reservation a few months ago through our departure last Sunday, the level of service, communications, and hospitality we received was unparralleled.

This hotel is classy and elegant with a rustic charm and easy to navigate. Love that it is walk out to downtown Vail. I highly recommend this hotel for a Vail trip!

Wonderful!  Everyone was so helpful, friendly and very gracious.  The hotel is wonderful but your team is outstanding!  Thank you for a really nice girls’ weekend!

To all of the wonderful Sebastian staff, thank you for the amazing service.  I couldn’t be more happy and grateful!

The Sebastian made this not only one of our favorite vacations ever, but truly made our honeymoon special. I cannot express how thankful we are to everyone and can’t wait to come back!

Great hotel to relax and feel comfortable with the entire hotel staff. I travel alot in my job both domestic and internationally and I must say this is one of the best hotel experiences I have ever enjoyed in all my world travels.

Coming home to The Sebastian is our favorite way to vacation. They see to everything so we can see to each other. It’s amazing what can happen when there’s nothing to tend to and you can just focus on family and fun.

The staff I encountered went above and beyond anything I would expect from their job duties. Super friendly and extremely helpful. I am in awe of the things they would do to go our of their way to make my stay easier with my kids. And the hotel, location, accommodations, and amenities are just an added bonus. I don’t think I would want to stay anywhere else while in Vail. Very family-friendly but I would also love to come here without the kids!